This policy sets out how Petersgate Trust will collect, use, disclose and protect your personal information provided through its website. All personal information will be held in accordance with the requirements of the Privacy Act 1993 (the Act).
Personal information we collect
When lodging a request for counselling through our website Petersgate Trust may collect personal information from you such as your name, contact details, telephone number, email address and mental health challenge. We may also collect personal information when you communicate and correspond with us. If possible, we will collect personal information from you directly.
How we use your personal information
We use the personal information we collect to:
- Register your application for counselling;
- Verify your identity;
- Register you with our waitlist;
- Improve the services and products that we provide to you, through surveys or other feedback options;
- Respond to communications from you;
- Protect and/or enforce our legal rights and interests
We only use the personal information we collect for the purposes specified above and will only retain your personal information for as long as we need it to fulfill the purpose for which it was collected or as otherwise required by law.
Disclosing your personal information
We will only disclose your information to our contract counsellors for them to arrange a suitable counselling appointment with you. We will not pass on your personal information to any other third party without your prior consent.
Accessing and correcting your personal information
Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting). We will respond to all legitimate requests within a reasonable time period
Protecting your personal information
Petersgate Trust will take reasonable steps to keep your personal information safe from unauthorised access, use, disclosure, alteration or destruction.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
Changes to this policy